EMV Conversion

New EMV Debit Card

In an effort to enhance security and help protect member information, Doches Credit Union Visa® Debit Cards will now feature built-in chip technology. You’ll also enjoy global acceptance as this technology has been in use in Europe, Asia and Canada and has proven to be a major deterrent to fraud. Whenever you use your card at a chip-activated terminal, the embedded chip generates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-store fraud.

DCU will begin converting its Visa® debit cards to microchip-enabled smart cards in March. To assure receipt of your NEW EMV Chip Debit Card, please update your contact information today.

  • address
  • phone number
  • e-mail

EMV FREQUENTLY ASKED QUESTIONS

What is the EMV chip?

EMV stands for Europay, MasterCard, and Visa. A microchip is embedded right in the card and provides an extra layer of fraud protection over traditional magnetic strips. Each time the card is used, the chip creates a code for the transaction. The code is virtually impossible to counterfeit and helps reduce fraud.

Why is DCU switching to EMV chip cards?

Replacing magnetic-stripe-only cards with cards that are enabled with both magentic-stripe and EMV chip provides more security because the account information is encrypted in the chip, making it more difficult to fraudulently copy the card details. Also, the chip-enabled credit cards are a standard payment method around the world, so having this feature makes purchasing abroad much easier.

How does chip technology protect my information?

Every time you use your card at a chip-activated terminal, the embedded chip generates a one-time use code. This code is virtually impossible to counterfeit and helps reduce in-store fraud.

When will I receive my new EMV card?

Doches Credit Union will begin issuing the new chip cards starting in March and will be issues new cards batches periodically over the next few months. All members should receive their new EMV card before July. All dates are subject to change.

New card, new expiration date


When you receive your new EMV chip card, you will be instructed to do the following:

  • Activate your new card by calling 1-800-448-8268.
  • Destroy your old card right away for security purposes.
  • Provide your new card information to merchants you've set up for automatic payments to ensure future charges are approved

Why am I receiving a new card?

Your card now includes chip technology. You’ll enjoy global acceptance plus an enhanced level of security.

What should I do with my existing Visa Debit Card?

Once you activate your new card, please destroy your existing card for security reasons.

Where can I use my chip card?


You can use your card at millions of places that accept Visa credit cards, at home and around the world.

Can I still swipe my card to pay?


Yes. If a merchant is not yet chip-activated, simply swipe your card. Keep in mind, you may need to sign for your purchase.

Has my card information changed?


Your account number and PIN will not change. Your card will have a new number and new expiration date, so when you receive your new chip card be sure to update your information with billers that charge your card regularly.

Will I have to pay any fees to use my chip card?


No. There are no additional fees to use your new card. How do I make a purchase with my EMV-enabled card? At some retailers, the process will remain the same - you will make purchases by swiping your card and signing a receipt. For EMV-enabled retailers, just follow these easy steps:

  • Insert the chip portion of the card into the terminal with the chip facing up and leave the card in the terminal until the transaction is complete. If you remove the card too soon, the transaction will end and your purchase will not be processed.

  • Follow the prompts on the terminal's screen.

  • You may be asked for a signature or a PIN to complete the transaction.

When your transaction is complete, be sure to remove your card from the terminal, as you may not be prompted to do so.

Additional Questions

Have additional questions about you new Chip Card? Contact Member Service at 1-800-424-2786.