Information about the Coronavirus (COVID-19) and your Credit Union

Wednesday, March 18th | 2:15pm | Coronavirus Scams

As we continue to monitor the latest news and information regarding COVID-19 we need to remember that scammers are also gearing up to take advantage of this crisis. The Federal Trade Commission (FTC) has provided some important and helpful tips to know regarding Coronavirus-related scams.

There are reports that the government will soon be sending money by check or direct deposit. While these details are still being worked out, there are a few important things to know;

  1. The government will not ask individuals to pay anything up front to get this money. No fees. No charges. No nothing.
  2. The government will not call to ask for an individual’s Social Security number, bank account, or credit card number. Anyone who does is a scammer.
  3. These reports of checks aren’t yet a reality. Anyone who tells an individual they can get them the money now is a scammer.

Remember: no matter what this payment winds up being, only scammers will ask an individual to pay to get it. If you or a member spots one of these scams, please let us know as soon as possible. Members and also report scams to the FTC at www.ftc.gov/complaint.  

You can also stay up to date with the latest Coronavirus-related scams at www.ftc.gov/coronavirus.


Tuesday, March 17, 2020 | 8:30am

Our top priority continues to be the health and safety of our community, members and credit union team. In an effort to do our part to prevent the spread of the COVID-19 (Coronavirus) ALL Doches Credit Union Branches will be moving to a drive-thru access only beginning at 8:30am on March 17, 2020.

Just because our lobbies are closed, doesn’t mean that credit union is! We will still provide drive-thru and ATM services.  

We also remain open to serve you remotely through our Virtual Branch and our Mobile App. You can use either option to check balances, make payments, transfer funds, or view transactions. If you haven’t accessed your Virtual Branch, we encourage you to enroll today.  You can also access your DCU account through our ATMs, located at our Main Office and Center Branches.  Last, we strongly recommend using your DCU credit and debit cards to make payments at retail locations and online.  If you have any questions, please give us a call at 1-800-424-2786.

Thank you for your membership.


Monday, March 16, 2020 | 2pm

As we continue to monitor reports of the potential impact of the Coronavirus (COVID-19), we want to assure you that Doches Credit Union is here to serve your financial needs. During this evolving public health situation, our main priority is the health and safety of our team and our members.

As of today (Monday, March 16, 2020) our Branches remain open to serve you without interruption, and we’ve taken several precautionary measures, including enhanced cleaning and increased sanitation of high-touch surfaces, to ensure that we are following best practices to mitigate risks for our team and the public. Though the immediate risk is low, we ask that members that may be feeling ill, or have elevated risk factors, utilize our drive-thru services. 

We also remain open to serve you remotely through our Virtual Branch and our Mobile App. You can use either option to check balances, make payments, transfer funds, or view transactions. If you haven’t accessed your Virtual Branch, we encourage you to enroll today.  You can also access your DCU account through our ATMs, located at our Main Office and Center Branches.  Last, we strongly recommend using your DCU credit and debit cards to make payments at retail locations and online.  If you have any questions, please give us a call at 1-800-424-2786

Unfortunately, criminals often use disasters to fraudulently gain personal information. If anyone contact you claiming to be from any agency or financial institution and asks for your personal information, please be diligent and do not share any account, social security, passwords or other personal identification details.  The FTC has published the following article to protect yourself from scammers. https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines?utm_source=govdelivery

If you or your family have been impacted by COVID-19, and need financial support, we’re here to help. We understand that the scope of impact may include areas outside of your control and our team members are ready to provide financial guidance and discuss solutions that may be available to you.

For additional information about COVID-19, view the latest report from the Centers for Disease Control at cdc.gov.

We will continue to monitor the situation and evaluate additional measures to support our members and our communities as needs arise.

Thank you for your membership.