System Outage (Monday, June 18, 2018)

6/18 (1:45PM) – Our core system provider is still working to resolve an issue with connectivity to their systems. This outage is the result of multiple failures in the communication servers our vendor uses to allow access to our system. The outage is effecting our in-branch operations including transaction processing, balance inquiring and loan processing. This outage is affecting all branches.

Online Services

At this time our online services including Virtual Branch and the DCU Mobile App, are operational. Account balances can be viewed via these services.

Card Services

Debit and Credit Card process is operating normally.

If you experience any issues with your DCU Visa® Debit Card please call 1-800-569-7700.

If you are experiencing any issues with you DCU MasterCard® please call 1-855-242-4010.

Loan Processing

While loan services may be limited, the DCU Loan Department is currently able process applications and answer any loan questions.

In-Branch Services

At this time branch services may be limited. This includes check cashing, loan payment processing, wire transfers, share withdraws and deposits and cash out transactions may be limited.

Back Office Operations

All regular occurring ACH deposits have been processed and Debit Card Transactions are posting normally.

ATMs

ATM Transactions are working and posting properly. Balance inquiring for accounts and withdraws can be completed at this time.


6/18 (11:46AM) – Our Core Account System provider is still working to correct an ongoing communication issue. At this time our vendor currently has no estimated time for when this issue will be corrected.  Again, this issue is impacting our in-branch ability to process transactions and access account balances. Account balances can be viewed via our virtual branch or the mobile app.

We apologize for any inconvenience.


6/18 (11:17AM) - Our Core Account System provider is still working to correct an ongoing communication issue.  This issue is impacting our in-branch ability to process transactions and access account balances, and is impacting all DCU Branches. 

Account balances can be viewed via our virtual branch or the mobile app.

Please note that Debit and Credit Card Transaction are not impacted by this outage.


6/18 (10:14AM) - All Doches Credit Union Branches are experiencing a communication issue with our core account system. This issue is impacting our ability to access account, provide account balances and complete transactions. All branches are operating with limited in-branch services.

Our vendor is working to receive this issue as quickly as possible.

We apologize for any inconvenience.


6/18 (8:05AM) - All DCU Branches are experiencing limited access to our core account system. This outage is causing limited access to account, account balances and the ability to process transactions.  Our vendor is aware of the ongoing incident and are working to resolve the  issue.

We apologize for any inconvenience.