The sense of belonging and community has never been more important than today. As we all adjust to new ways of engaging with one another, our commitment is to maintain as much of that sense of caring and community as you’ve always enjoyed from your credit union.

This page will keep you updated on our efforts to serve our community without interruption, ways we can help keep each other safe, as well as other important resources as we combat COVID-19 together.

Branch Access.

All credit union branches continue to operate in an enhanced drive-thru only environment, and we are asking members to please utilize our digital service channels whenever possible to reduce the possibility of transmission of the COVID-19 virus.

 We are utilizing our drive-thru's for most transactions including;

• Account Deposits
• Account Withdraws
• Loan application signings
• Issuing Counter Checks
• Issuing Money Orders
• Processing contact information changes
• Adding travel notifications to accounts
• Ordering checks
• Processing wire requests
• Account transfers
• Statement requests

Digital Service Channels (24/7 Access)

We remain open to serve you digitally through our Virtual Branch and our Mobile App. You can use either option to check balances, make payments, transfer funds, or view transactions. If you haven’t accessed your Virtual Branch, we encourage you to enroll today.  You can also access your DCU account through our ATMs, located at our Main Office and Center Branches.  Last, we strongly recommend using your DCU credit and debit cards to make payments at retail locations and online.  If you have any questions, please give us a call at 1-800-424-2786

We’re Here to Help

If you or your family have been impacted by COVID-19, and need financial support, we’re here to help. We understand that the scope of impact may include areas outside of your control and our team members are ready to provide financial guidance and discuss solutions that may be available to you.

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Tips for Avoiding Fraud

We realize that these times can be confusing for most everyone. The unfortunate reality is that there are some people who try to take advantage of members in our community during times like these. There have been reports of scammers targeting unsuspecting victims in an effort to steal personal information, money, or both.

We are vigilant about the protection of your privacy and the security of your information, but it’s important that you also arm yourself with knowledge and protect yourself.

Below are a few of the scams we have heard may be circulating today:

Fraudulent Emails – Be wary of emails claiming to be from the CDC or any other government organization. Do not click on any links or open any attachments. Instead, visit their website and research the information yourself. You can trust that the information on their website is accurate and up to date.

Phishing Emails – Scammers are sending emails looking for your personal information. Be aware that government agencies are not sending unsolicited emails asking for your information. Never send your personal information through email. Some of the popular topics phishers are using are government stimulus checks, crowd funding campaigns, or asking you to sign up for COVID-19 testing. Do not click on any links, open any attachments, send any money, or send any personal information if you receive one of these emails.

Counterfeit Medical Treatments and/or Equipment – Be cautious of anyone claiming to sell products that test, treat, cure, or diagnose COVID-19. In addition, be wary of counterfeit medical masks, sanitizing products, or any other protective gear advertised to protect against the virus. These scams can be hazardous for your wallet and your health.

Remember, Doches Credit Union will never call or email you asking for your personal and private information. If you receive a communication from someone claiming to be from Doches Credit Union who is asking for your information, please call us immediately.

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COVID-19 Safety

The health and safety of our members, staff, and community is our top priority. As an essential infrastructure, Doches Credit Union will remain open and ready to serve you. We are taking many essential steps to ensure we all stay healthy and safe throughout this emergency.

The Center for Disease Control (CDC) has released some valuable recommendations to keep yourself and your family safe:

Know How it Spreads – The best way to prevent illness is to avoid infection. Currently, there is no vaccine to prevent COVID-19. We do know that the virus is spread person-by-person.

Wash Your Hands Often – Wash your hands with soap and water for at least 20 seconds. If soap and water is unavailable, use hand sanitizer that contains at least 60% alcohol.

Practice Safe Social Distancing – Avoid close contact with other people. Maintain distance of a minimum of 6 feet from others.

Protect Others if You Do Get Sick – Always remember to cover your coughs and sneezes, then immediately wash your hands. If you’re sick, stay home to prevent spreading the illness to others. If you must go into public, wear a facemask to protect and avoid touching people and objects whenever possible.

For more information, visit the CDC website.

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Our Commitment to you.

While our interactions may be a little different, we are still committed to serving you, our Member.  We are here to help you through this emergency or any of life challenges. We thank you for your membership and your trust in your credit union.  

Take Care and Stay Healthy