Security and Fraud

Protect your financial security and privacy.

Doches Credit Union and our partners will not contact members to request personal information such as date of birth, debit or credit card numbers, Social Security numbers, or addresses.

If you are unsure about the legitimacy of a request, please contact our Main Office directly at (936) 569-7700 or visit one of our branches in Texas. 

December 2025 Notice

12-23-2025: The Credit Union was made aware of fraudulent phone calls going to some of our members that claim to be Doches Credit Union debit card fraud alerts. If a member would like to ensure the message is valid, please call DCU and we will check your card for you. If it is after hours or a holiday, members may call Transfund (the debit card provider) directly and check their debit card, 855-961-1602. Do not call the number the potential fraudsters provide. Please remember that DCU nor Transfund will ever ask for full card numbers, PINs, or online banking credentials via a voicemail or unsolicited call.

Identifying Different Types of Scams

There are numerous types of scams designed to commit security breaches or fraud. It’s essential to stay informed to protect yourself from becoming a victim. Here are common types of scams to be aware of:

Phishing: Fraudsters use deceptive emails or messages containing links or fake websites to trick you into revealing personal information.

Investment Fraud: Scammers offer lucrative investment opportunities, often promising high returns with little risk, in order to swindle your money.

Check Fraud: Frausters alter or forge checks to illegally withdraw money from your bank account.

Text Message Fraud: Scammers send fake text messages to deceive you into providing personal information such as your password, account number, or Social Security number.

Phone Scams: Telephone scammers attempt to lure you with offers or requests for donations, creating a sense of urgency, to not give you time to think through their pitch.

Tips to Protect Yourself

While fraudsters are always finding new ways to deceive individuals for money or personal information, here are some essential tips to protect yourself.

1. Be cautious when opening emails from unknown senders. If you’re unsure about an email’s legitimacy, contact the sender directly through a trusted method.
2. Don’t answer phone calls from unknown numbers. If you don’t recognize the number, do not answer the call.
3. Watch out for malicious websites. Double-check website addresses for subtle differences in spelling or logos that may indicate falsification.
4. Use strong passwords and usernames. Avoid reusing passwords, and use complex combinations to better protect your personal information.

How We Protect You at DCU

At Doches Credit Union, our team handles your information with care and are trained in privacy and security. Some of our practices to protect you from scams include:

1. EMV Debit Cards — A debit card contains a small computer chip, enhancing security compared to traditional cards.
2. Card Controls — Control how and where your card can be used through your Online or Mobile Banking login.
3. NCUA insurance — Deposits at Doches Credit Union are insured up to $250,000 by the National Credit Union Administration (NCUA).
4. We’ll never contact you asking for your account information.

Report Fraud
Contact us to report fraud or suspicious activity. Contact DCU Report a Lost or Stolen Card If your card has been lost or stolen, please report it to us immediately using the following information: ATM/Debit Cards Call toll free (888) 263-3370 Credit Cards Call toll free (855) 234-4010

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Using our mobile app is a quick and easy way to manage your account. Download Doches Credit Union Mobile App from the App Store or Google Play today!

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